Whoa, good customer service

I just had to deal with calling customer service on an account for a bill I'm doing. The automated system got me annoyed, and I finally got it to give me a human being, and by then I was pretty annoyed in general - and I very quickly STOPPED being annoyed, as I got a friendly, helpful, intelligent articulate person who did a fantastic job of customer service. Understood my point immediately, agreed the bill was in error, apologized for the mistake, fixed it right away, made sure I had everything taken care of. Whoa. That doesn't happen nearly often enough. Perked me right up.

Now I have to get back to the rest of the bills.

Alanna's 8 months' milestones

Alanna will be 8 months old tomorrow.

She has just started pulling herself up to a standing position all by herself. She loves this, she enjoys being vertical very much. She's getting better at crawling. If you wave to her and say "HI!" she will wave back and say something really close to "Hi". And tonight she spontaneously started waving to her Daddy selenite when he walked in after work.

And she's grown. ( Growth charts behind the cut )

We retook the weight, as the first time the jump just seemed SO huge, and then she wiggled too much, so after she fell asleep we retook it and got these numbers. We might try to re-weigh and re-measure her in the next couple of days. But as best as we can tell right now, she's 24 lbs, 3 oz, and 30 inches long.