celticdragonfly: (Jamie Apr04)
[personal profile] celticdragonfly
Jamie is now routinely getting up on hands and knees and rocking back and forth. (He had been doing in on hands and TOES, but not knees) Clearly preparatory to crawling. And between rolling, pivoting, and squirming, he's all around the room.

(Still trying to get computer help, still can't use my default browser, grrr)

(no subject)

Date: 2004-06-03 03:56 pm (UTC)
From: [identity profile] kk1raven.livejournal.com
If you tell me what's wrong, I can try to help you fix it.

(no subject)

Date: 2004-06-03 04:33 pm (UTC)
From: [identity profile] celticdragonfly.livejournal.com
There is a bunch of stuff wrong. The delay between clicking on a link and the computer responding to the link is way too long. The active window that is selected will suddenly be unselected and there's a 'click' sound - this happens a LOT, over and over. I get weird error messages on start up about programs having failed and creating errors. There's weird stuff I don't recognize in the task manager processes list, and if I kill them, they come back. Then the other day I started getting things where after a short while using internet explorer strange IE windows start popping up and cascading and I can't get rid of them (and no I hadn't visited any new weird sites when this happened) and eventually I just give up and power off. Today I have not touched IE and things seem better.

I think it has a virus, or some sort of trojan horse program, or something. Possibly multiple somethings. And it embarrasses me terribly, because I used to do software tech support, and I feel like I ought to be able to fix it. I'm running Norton Antivirus and firewall, but that's not stopping it.

Admittedly, I never had ANY training on dealing with viruses and firewall issues and such, but then I had very little training on the stuff I *was* supporting with, and most of my training was certification after I'd figured it out on my own, so I feel like I ought to be able to handle this. Karl points out it's an arms race.

(no subject)

Date: 2004-06-03 05:28 pm (UTC)
From: [identity profile] kk1raven.livejournal.com
If you are running an up-to-date version of NAV and a firewall, it isn't very likely that you have a virus. If you haven't kept NAV up-to-date, it becomes a lot more likely.

I'd guess that at least part of your problem involves adware/spyware and/or browser hijackers. The fact that you can use a browser other than IE and have it work points to that.

Have you tried running any other programs to identify possible malicious programs? If not, there are some good, free utilities that you can download. Spybot and Hijack This would be good ones to start with. Be aware that you do need to use some care with what you do with them. Both of them can identify things as potential problems that you might actually want to have installed. That's especially true for Hijack This which pretty much looks for anything that modifies the behavior of IE. You can also try looking up tasks that run at startup on the task list at http://www.answersthatwork.com. The list there isn't complete, but I've generally found their advice to be good for the items that are listed. They also sell a $20 utility program that can identify and give advice about all of your startup tasks. I've been using it a bit, and so far it looks to be worth the price, although I didn't find it to be perfect when I tried it. You can download the demo version of it for free and get some idea of whether it is going to help you or not. If your copy of NAV isn't up-to-date, you can get a good and free AV program from http://www.grisoft.com.

Also, are you familiar with msconfig? It is a utility that comes with Windows that allows you to turn on and off the various programs that run at startup. You might start the repair process by running it and turning off things that look suspicious or that give error messages at startup. Reboot the computer after doing that and see what happens. If it turns out that you turned off something necessary, just boot the computer in safe mode and run msconfig again to turn it back on. Getting rid of junk is often easier if it isn't running when you try to get rid of it.

That will helpfully get you started on dealing with your problems.

(no subject)

Date: 2004-06-03 06:05 pm (UTC)
From: [identity profile] selenite.livejournal.com
Could you give me some links for Spybot or Hijack? I tried searching, but wasn't sure what of the many results was what you meant.

Even running Netscape I'm getting bogus programs trying to contact the internet. Aaaggghhh.

(no subject)

Date: 2004-06-03 06:05 pm (UTC)
From: [identity profile] celticdragonfly.livejournal.com
Oops, Karl was logged in. Sorry, that comment was from me.

(no subject)

Date: 2004-06-03 06:32 pm (UTC)
From: [identity profile] kk1raven.livejournal.com
Try http://www.safer-networking.org/ for Spybot and http://209.133.47.200/~merijn/downloads.html for Hijack This.

(no subject)

Date: 2004-06-03 08:05 pm (UTC)
From: [identity profile] ciorstan.livejournal.com
There's also Lavasoft's Adaware, which checks the system registry and keys for spyware and hijacker browser plug-ins. It's very effective.

We've been using this for about six months and are very please. And it's free.

(no subject)

Date: 2004-06-03 08:20 pm (UTC)
From: [identity profile] celticdragonfly.livejournal.com
We have it, Patrick put that on our system. Still having problems.

(no subject)

Date: 2004-06-03 08:47 pm (UTC)
From: [identity profile] celticdragonfly.livejournal.com
Thanks. I just tried HijackThis. It found a bunch of stuff, including names that I knew I recognized as weird wrong stuff. Do you think I need to do the other, too, or should just the one be enough? Thanks so much!

(no subject)

Date: 2004-06-03 09:13 pm (UTC)
From: [identity profile] kk1raven.livejournal.com
They look for different types of programs, so doing both would probably be best.

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