library problem

[celticdragonfly]

Okay, I'm disturbed. There's a bunch of stuff on my library account that I did not check out. When I called Southwest Regional, they report they were checked out at Summerglen - I've never even BEEN there. They're closed today, I need to call tomorrow.

Something like this happened a few weeks ago, but it was stuff checked out at Southwest Regional the same day as I'd checked out stuff, and I figured they just forgot to scan the next card. I called and they fixed it. I hope this one gets cleared up. Very disturbing.

Comments

[celticdragonfly.livejournal.com]

I talked to Southwest, they said I needed to talk to Summerglen. She did suggest getting a new card. That will be complex - I don't actually live in Fort Worth, I have a TexShare card that the Saginaw library issued me, and I use that to get a limited-access Fort Worth card. They do go by number.

I suspect it's just clerical error. Possibly Summerglen doesn't have barcode readers and enters the numbers by hand? There seemed to be the implication that it was a small branch with limited hours.

[xinef.livejournal.com]

Ah. I hope it is that simple.

[selenite.livejournal.com]

Or they had a barcode reader and it broke, so they'd be out of practice and more likely to make typos.